STAND. COM. REP. NO.  476-08

 

Honolulu, Hawaii

                , 2008

 

RE:   H.B. No. 1982

      H.D. 1

 

 

 

 

Honorable Calvin K.Y. Say

Speaker, House of Representatives

Twenty-Fourth State Legislature

Regular Session of 2008

State of Hawaii

 

Sir:

 

     Your Committee on Legislative Management, to which was referred H.B. No. 1982, H.D. 1, entitled:

 

"A BILL FOR AN ACT RELATING TO CUSTOMER SERVICE,"

 

begs leave to report as follows:

 

     The purpose of this bill is to improve customer service at state agencies by requiring the Office of the Ombudsman (Ombudsman) to develop and implement a pilot program to investigate customer service at the Hawaii Public Housing Authority (HPHA).  This bill appropriates an unspecified sum for this pilot program.

 

     HPHA and an individual testified in support of this bill.  The Ombudsman offered comments.

 

     As affirmed by the record of votes of the members of your Committee on Legislative Management that is attached to this report, your Committee is in accord with the intent and purpose of H.B. No. 1982, H.D. 1, and recommends that it be referred to the Committee on Finance.

 

Respectfully submitted on behalf of the members of the Committee on Legislative Management,

 

 

 

 

____________________________

MICHAEL Y. MAGAOAY, Chair