STAND. COM. REP. NO. 1213

 

Honolulu, Hawaii

                  

 

RE:    S.C.R. No. 93

 

 

 

Honorable Ronald D. Kouchi

President of the Senate

Twenty-Ninth State Legislature

Regular Session of 2017

State of Hawaii

 

Sir:

 

     Your Committee on Economic Development, Tourism, and Technology, to which was referred S.C.R. No. 93 entitled:

 

"SENATE CONCURRENT RESOLUTION REQUESTING THE DEPARTMENT OF TAXATION TO UPGRADE AND MODERNIZE ITS COMMUNICATION SYSTEM,"

 

begs leave to report as follows:

 

     The purpose and intent of this measure is to request that the Department of Taxation upgrade and modernize its communication system.

 

     Your Committee received comments on this measure from the Department of Taxation.

 

     Your Committee finds that the number of calls received by the Department of Taxation's taxpayer services line can reach up to hundreds of calls per day.  During high call volume, taxpayers can be put on hold for extended periods of time or told to call back at another time.  Your Committee further finds that an upgrade and modernization of the Department of Taxation's communication system is important to ensure taxpayers receive timely and responsive communication.

 

     As affirmed by the record of votes of the members of your Committee on Economic Development, Tourism, and Technology that is attached to this report, your Committee concurs with the intent and purpose of S.C.R. No. 93 and recommends that it be referred to your Committee on Ways and Means.

 

Respectfully submitted on behalf of the members of the Committee on Economic Development, Tourism, and Technology,

 

 

 

________________________________

GLENN WAKAI, Chair