Business Definitions

Expands definition of "qualified business" and "service business"
to include call centers and technology centers.

THE SENATE                              S.B. NO.           2719
TWENTIETH LEGISLATURE, 2000                                
STATE OF HAWAII                                            

                   A  BILL  FOR  AN  ACT



 1      SECTION 1.  Section 209E-2, Hawaii Revised Statutes, is
 2 amended as follows:
 3      1.  By adding three new definitions to be appropriately
 4 inserted and to read:
 5      ""Call center" means a physical or electronic operation that
 6 focuses on providing customer service and support for computer
 7 hardware and software companies, software service organizations,
 8 and telecommunications support services, within an organization
 9 in which a managed group of individuals spend most of their time
10 engaging in business by telephone, usually working in a
11 computer-automated environment.
12      "Customer service and support" means product support,
13 technical assistance, sales support, phone or computer based
14 configuration assistance, software upgrade help lines, and
15 traditional help desk services.
16      "Technology center" means a physical or electronic operation
17 that focuses on providing tangible articles or materials such as
18 models, prototypes, and blueprint operating manuals, and
19 intangible services such as technical services, training,

Page 2                                                     
                                     S.B. NO.           2719

 1 information guidance, and consulting."
 2      2.  By amending the definitions of "qualified business" and
 3 "service business" to read:
 4      ""Qualified business" means any corporation, partnership, or
 5 sole proprietorship authorized to do business in the State which
 6 is qualified under section 209E-9 and is:
 7      (1)  Subject to the state corporate or individual income tax
 8           under chapter 235;
 9      (2)  Engaged in manufacturing, the wholesale sale of
10           tangible personal property as defined in section 237-4,
11           or a service business as defined in this chapter; [or]
12      (3)  Engaged in producing agricultural products where the
13           business is a producer as defined in section 237-5[.];
14      (4)  Engaged in providing services as a call center as
15           defined in this chapter; or
16      (5)  Engaged in providing services as a technology center as
17           defined in this chapter.
18      "Service business" for the purposes of this chapter means
19 any corporation, partnership, or sole proprietorship that repairs
20 ships or aircraft, provides telecommunication services, call
21 center services, technology center services, information
22 technology design and production services, medical and health
23 care services, or education and training services as defined in

Page 3                                                     
                                     S.B. NO.           2719

 1 this chapter."
 2      SECTION 2.  Statutory material to be repealed is bracketed.
 3 New statutory material is underscored.
 4      SECTION 3.  This Act shall take effect upon its approval.
 6                       INTRODUCED BY:  ___________________________