HOUSE OF REPRESENTATIVES

H.C.R. NO.

128

TWENTY-SECOND LEGISLATURE, 2003

 

STATE OF HAWAII

 
   


HOUSE CONCURRENT

RESOLUTION

 

REQUESTING telecommunications and call centers TO initiate customer right to know procedures regarding all inbound and outbound communications.

 

 

WHEREAS, Hawaii residents use the telephone, the Internet, and other electronic means for the general purpose of inbound and outbound communications; and

WHEREAS, the nature of the communications often requires data sharing, including but not limited to, personal information; and

WHEREAS, as a rule, Hawaii consumers contact or are contacted by, electronically or otherwise, individuals and organizations interested in securing personal data, including but not limited to financial records, family history, purchases, and communications services; and

WHEREAS, firms are not required to disclose where the call centers either initiating or receiving the inquires are located; and

WHEREAS, individuals and organizations involved in call center work could be located in foreign countries that might have data sharing agreements with nations or other entities supporting terrorism and targeting the sovereignty and national security of the United States of America; and

WHEREAS, the State of Hawaii recognizes that call centers located within state boundaries are of positive and constructive economic and social benefit for all the people of the State of Hawaii and the United States of America, and that the operations of the call centers are subject to the laws of the State of Hawaii and the United States of America; and

WHEREAS, continued expansion and growth of the Hawaii call center industry enables positive economic diversification for Hawaii, protects consumers interfacing with the call centers, and supports the safety and security of the State of Hawaii and the United States of America; now, therefore,

BE IT RESOLVED by the House of Representatives of the Twenty-second Legislature of the State of Hawaii, Regular Session of 2003, the Senate concurring, that all individuals and organizations involved with telecommunications and call centers are respectfully urged to initiate customer right to know procedures regarding all inbound and outbound communications; and

BE IT FURTHER RESOLVED that every effort be made to ensure individual, community, and national security within the framework of the call center industry, for every Hawaii consumer; and

BE IT FURTHER RESOLVED that certified copies of this Concurrent Resolution be transmitted to the President of the United States, the Secretary of State, the Secretary of Defense, the Secretary of Commerce, the members of the United States Senate, the members of the United States House of Representatives, the Federal Communications Commission, the Federal Trade Commission, the Governor of the State of Hawaii, the state Director of the Business, Economic Development, and Tourism, the state Director of Commerce and Consumer Affairs, the Hawaii Call Center Association, the Chamber of Commerce of Hawaii, and the Hawaii Media Council.

 

 

 

OFFERED BY:

_____________________________

Report Title:

Right to Know